Having problems downloading?

Internet congestion is the most common cause of download failures. The only solution is to try back later during non-peak hours. Avoid lunch time and early evening.

Netscape: When you click on the song, Netscape's audio player will pop up. Right-click on the audio player and choose "Save As..." Name the file (keep the ".mp3" extension!) and save to your hard drive.

If you are an AOL user and you are disconnected part way through the download, try again later when AOL isn't as busy.

. Name the file (be sure to keep the .mp3 extention in the name) and click save. You might also need to configure or "fine-tune" your browser settings.

If you have two browsers installed, try using the other browser.

Downloading MP3's on a MAC

Netscape (with QuickTime Plug-In): The song you choose may automatically play; if it does not, Netscape will prompt you to select an application to play it -- choose QuickTime. When the song opens, select "Save As..." from the File menu, and "Source" from the Format list. Name the file (keep the ".mp3" extension!) and save to your hard drive.

Internet Explorer: Clicking on the desired sound file automatically opens it for playing. Choose "Save As..." from the File menu, and either "MP3 File" from the Format list. Name the file (using the ".mp3" extension), and save to your hard drive.

If you downloaded the file but it won't play, try giving it a different name. As an example, change "montreux_westernslopes_1.mp3" to "westernslopes.mp3". If you have iTunes, try importing and converting.

Still can't download? Send E-mail describing your problem in as much detail as you can.